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Re: Log of Seagate DM Series Issues
Posted: Mon Feb 12, 2018 3:59 pm
by lcoughey
Model: ST2000DM001
P/N: 9YN164-500
FW: CC4B
Site: TK
SN: Z1E
# of heads: 4 (0,1,2,3)
Symptom: Drive not even spinning
Terminal Output:
SEA4 Boot ROM 2.0 (05/03/2010)
Copyright Seagate 2010
Flash boot code checksum failure!
Cause: ROM is blank, completely filled with 0xFFFF
Solution: unrecoverable
Re: Log of Seagate DM Series Issues
Posted: Mon Feb 12, 2018 6:06 pm
by LarrySabo
Cause: ROM is blank, completely filled with 0xFFFF
Yikes! How does that happen? Has the ROM been unsoldered/resoldered?
Re: Log of Seagate DM Series Issues
Posted: Mon Feb 12, 2018 11:41 pm
by lcoughey
LarrySabo wrote: ↑Mon Feb 12, 2018 6:06 pm
Cause: ROM is blank, completely filled with 0xFFFF
Yikes! How does that happen? Has the ROM been unsoldered/resoldered?
Not sure how it happened. ROM was not previously removed and the user is your vintage, without any tech knowledge. I'm wondering if they somehow tried to flash the ROM via the DLink NAS (no idea how they would do that) without success. No matter the cause, it is absolutely empty, unless you are a half-full kind of guy in which case it is absolutely full with 0xFFFF.
Re: Log of Seagate DM Series Issues
Posted: Wed Feb 21, 2018 9:19 pm
by lcoughey
Model: ST2000DM001
P/N: 1E6164-570
FW: SC48
Site: WU
SN: W1E
# of heads: 4 (0,1,2,3)
Symptom: Drive not coming ready
Cause: Bad sectors & firmware issues
Solution: Disabled media cache
Re: Log of Seagate DM Series Issues
Posted: Wed Feb 21, 2018 9:24 pm
by lcoughey
Model: ST2000DM001
P/N: 1CH164-020
FW: HP33
Site: TK
SN: Z1E
# of heads: 4 (0,1,2,3)
Symptom: Drive not coming ready
Cause: Failing heads, media damage and firmware issues
Solution: Disabled media cache, cleared g-list & donor heads
Re: Log of Seagate DM Series Issues
Posted: Thu Apr 05, 2018 1:13 pm
by lcoughey
Model: ST2000DL003
P/N: 9VT166-570
FW: CC98
Site: WU
SN: 5YD
# of heads: 6 (0,1,2,3,4,5)
Symptom: Drive not mounting (after client pushed to recover about 15% of the data)
Cause: Head 1 failing, causing the drive to go stupid
Solution: Modified firmware to stabilize the other heads. Change heads to get clean read of head 1.
Re: Log of Seagate DM Series Issues
Posted: Mon Aug 13, 2018 2:17 pm
by lcoughey
Model: ST2000DM001
P/N: 9YN164-501
FW: CC4G
Site: TK
SN: Z1E
# of heads: 4 (0,1,2,3)
Symptom: Drive gets stuck at BSY, detects in BIOS, but not accessible in any OS
Cause: head 2 failing, firmware issues, media damage
Solution: disabled media cache, tweaked settings to get fairly clean and slow read of head 2
Re: Log of Seagate DM Series Issues
Posted: Mon Aug 20, 2018 5:00 pm
by lcoughey
Model: ST2000DM001
P/N: 1ER164-301
FW: CC25
Site: TK
SN: Z4Z
# of heads: 4 (0,1,2,3)
Head Preamp: D1 07
Symptom: Drive not accessible
Cause: Head 1 barely reading, Firmware Issues
Solution: modify module 93 and change heads
Re: Log of Seagate DM Series Issues
Posted: Fri Sep 21, 2018 1:54 pm
by lcoughey
Model: ST1500DM001
P/N: 9YN16G-302
FW: CC4C
Site: SU
SN: S24
# of heads: 6 (0,1,2,3,4,5)
Symptom: Drive clicks and spins down
Cause: Head crash, dirty heads
Solution: Unrecoverable, even after a head change attempt
Re: Log of Seagate DM Series Issues
Posted: Thu Oct 18, 2018 6:19 pm
by Bruno
Model: ST3000DM001
P/N: 9YN166-306
FW: CC4H
Site: TK
SN: Z1F
# of heads: 6 (0,1,2,3,4,5)
Symptom: Drive clicks
Cause: Head crash, ring in platter, dirty heads, black filter
Solution: Unrecoverable