Update on this: So, a bugfixed version was sent which now lets program continue where it first crashed This was a real bug. BTW, version which includes this bugfix and other improvements (example: more MP4 'dialects' from different cameras supported, Canon EOS 600D to name one) is now available fro...

Dear Sajako, I suggest you need to recover your damaged or corrupt .mov and .mp4 video files with the help of video repair software. It's definitely repair your video files. Hi Albert, can you please suggest one for Windows? So I recover the video using a normal data recovery, and then put them int...

Yes this is definitely a special case. But the app itself is really good, better than any data recovery software Ive seen (Ive seen many in my quest to get these files lol). Gives you a full preview of the file before copying it, very nice graphical representation of your disk, and very intuitive to...

Ok I may be mistaken about the crashing at exact point, but it is usually around the 40 mark. I will send you my email on PM.

Thanks a lot for your effort, great customer service.

The problem with both options is that I will not be able to see previews. I need to know i can recover those specific files properly in order to purchase the license.

It crashes at precisely 41.1%

Joep wrote: ↑Fri Apr 06, 2018 7:59 pm running from different PC?

Hey I ran it from a different PC and its still crashing at around 40%. I run the autosave then it jumps up to 27%, goes on for a while then crashes at 40% again.

Are you getting any other complaints similar to this?

Awesome, thanks a lot! I will try it as soon as I get home and let you know

Ok excellent. Thanks Luke. Yes its a 465 GB Samsung external hard disk. I made sure to never use this disk after deleting the files in case I need to recover them, smart me :) I would like to recover them as soon as possible, but no pressure as long as I can get them eventually. Btw I love how you c...

Hey, Im not sure of the specifics but I do know that it is a core i5 indeed. Sure no problem, Ill PM you my email

Hi, I may have missed this but, what is the file system on the drive the data was deleted from? I am asking because: Luke mentioned fragmentation can be an issue when recovered files are corrupt. But fragmentation is more problematic on for example FAT32 then it is on NTFS. So, it is important to k...